Track your parcel by using the online parcel tracking tool. You only need your parcel number, which can be found in the PAXI SMS, to track its location.
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Frequently asked questions
Why does it take so long?
The most economical PAXI offering makes use of a very low cost transportation network where vehicles travel on fixed routes. As such, parcels can sometimes take a couple of days to get picked up by the courier from their PAXI Point, or might spend a couple of days on a courier's hub floor before resuming their journey. Sometimes a parcel will catch a ride to a different part of the country that won't make sense! Don't worry though, we are confident your parcel will arrive within the advertised delivery timeframe. While the wait may be frustrating at times, it is the reason the price is as low as it is.