How it works

Step 1

Find a PAXI Point

Choose your nearest PAXI Point.

Step 2

Buy a bag

Choose the size and delivery time of your PAXI bag.

Step 3

Provide information

Provide your information and the receiver's information.

Step 4

Track your parcel

Use our website, SMS updates or WhatsApp channel to track your parcel.

What does it cost

PAXI is committed to being the most convenient and most affordable parcel service. The cost of the PAXI store-to-store service depends on your choice of the bag size and delivery time. Take a look at our pricing guide.

Package Type

Standard bag

45 cm

Max. width

37 cm

Max. height

5 kg

Max. weight

7 - 9 business day

R59.95

3 - 5 business day

R109.95

Package Type

Large bag

64 cm

Max. width

51 cm

Max. height

10 kg

Max. weight

7 - 9 business day

R109.95

3 - 5 business day

R139.95

Prohibited items

Be sure that none of the following prohibited items are packed in your PAXI parcel.

Fragile Items

Fluids / Liquids

Narcotics / Drugs

Prescription Medication

Travelers Cheques

Human Remains / Ashes

All Dangerous Goods

Clinical/ Biological Examples

Pornography

Cell Phones/Tablets
/Laptops

Gas / Paraffin

Flammable Goods

Bullion / Diamonds

Live Animals

Cash

Firearms / Explosives

Dry Ice

Tobacco

Perishable Items

Furs & Ivory

Customer Returns

Not quite what you were after? If you receive an item from a supplier that supports PAXI tokens then you can return it for minimal cost.

Follow these steps below:

1
‍

2‍

Step 1

Receive a PAXI token from a Business

The shop or business you made a purchase from will communicate a PAXI token with you. The PAXI token is a 13 digit code starting with the letter ‘T’.

Step 2

Find a PAXI Point

Go to your nearest participating PAXI point.

Step 3

Buy a Token bag for R5

Buy a PAXI Token bag from the cashier for only R5. Pack your return items into the bag and seal the bag.

Step 4

Provide PAXI token & return

Use the PAXI token and your ID document to send the parcel to the business. The token will already know where the parcel should go, so no need to remember any addresses. It’s that easy!

PAXI Insurance

All PAXI parcels are covered up to R500 for parcel losses. If you are sending items of higher value you can get peace of mind by buying additional loss parcel insurance. Buy an insurance voucher for R10 which will give you up to R2500 cover or R20 for up to R5000 cover. PAXI parcel insurance vouchers must be activated within a 7 day period from purchase date. One voucher claim per parcel. Submit parcel claims directly through the PAXI WhatsApp menu +27 60 070 2492

Available at these stores:

Frequently asked questions

PAXI for you

What are you looking for?

How it works

Find a PAXI Point

Buy a bag

Provide information

Track your parcel

What does it cost

Package Type

Standard bag

45 cm

Max. width

37 cm

Max. height

5 kg

Max. weight

7 - 9 business day

R59.95

3 - 5 business day

R109.95

Package Type

Large bag

64 cm

Max. width

51 cm

Max. height

10 kg

Max. weight

7 - 9 business day

R109.95

3 - 5 business day

R139.95

What do I need to send a parcel

Your PAXI parcel

Receiver information

Your ID document

What do I need to receive a parcel

Your ID document

PAXI pin found on SMS

Collection PAXI Point

Prohibited items

Customer Returns

Receive a PAXI token from a Business

Find a PAXI Point

Buy a Token bag for R5

Provide PAXI token & return

PAXI Insurance

Available at these stores:

Frequently asked questions

Send it easy. Send it with PAXI.