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PAXI Terms & Conditions

These terms and conditions govern Your relationship with us and regulate Your use of the PAXI Service.

  1. Paragraphs in bold

    Please take special note of the paragraphs printed in bold since they:
    1. constitute an acknowledgement of a fact by You;
    2. limit and exclude obligations, liabilities and legal responsibilities which we will have towards You and also limits and excludes Your rights and remedies and places various risks, liabilities, obligations and legal responsibilities on You; and/or
    3. constitute an assumption of risk by You and may result in You being liable for increased or additional costs.
  2. Introduction
    1. For the purposes of these terms and conditions:
      • "Associated Company" means any subsidiary, fellow subsidiary, fellow division, associated, holding or controlling company of Pepkor Trading (Pty) Ltd and/or any service provider thereof, from time to time;
      • "Business Day" means a day which is not a Saturday, Sunday or official public holiday in the Republic of South Africa;
      • "Collection Site" means the site to which You intend sending the parcel using the PAXI Service;
      • "Main Centre" means any Pep Stores in a city or town in the Republic of South Africa;
      • "Original Site" means the site from which a parcel was originally sent;
      • "OTP" means one time password;
      • "PAXI" or "we/us/our" means PAXI a division of Pep a division of Pepkor Trading (Pty) Ltd (Registration Number 1958/003362/07), a private company registered in accordance with the laws of the Republic of South Africa with registered address at 36 Stellenberg Road, Parow Industria;
      • "PAXI Customer Care Centre" means the telephonic assistance centre which may be contacted during Working Hours on 086 000 7294 or by chatting to us via Whats app on 060 070 2492 , its primary function being to assist with any customer related enquiries concerning the PAXI Service;
      • "PAXI Service/s" means shipment of a parcel from one participating PAXI site to another;
      • "Recipient" means the person who collects the parcel from the Collection Site;
      • "Sender" means the person who instructs us to send the parcel;
      • "Working Hours" means 08:00 till 18:00 on a Business Day; and
      • "You" means the Sender or Recipient, or both the Sender and Recipient, depending on the context.
    2. These terms and conditions regulate the shipment of parcels from the Sender to the Recipient. It will become binding on the Sender for each parcel sent from the moment that you hand over the money at the point of sale when the PAXI Service is initiated. Where applicable it will become binding on the Recipient following his/her presentation of the OTP at the Collection Site.
    3. PAXI is entitled to amend these terms and conditions, any feature or benefit and the fees and costs relating to the PAXI Service from time to time and it is Your responsibility to keep abreast of any change to the terms and conditions.
    4. If You continue to use the PAXI Service after the new rules begin to apply, the amended rules will apply.
    5. If You have any questions regarding these terms and conditions, You can contact the PAXI Customer Care Centre for assistance.
  3. Overview of the PAXI Service
    1. You can select a Collection Site at the PAXI counter at any participating PAXI site.
    2. You will be requested to provide us with Your details. In this regard, Your cell phone number and a valid form of identification will be requested and You must ensure that the information provided by You is true, accurate, current and complete in all respects.
    3. You will be required to pay for the PAXI Service in full at the point of sale at the Original Site.
    4. Once You have received a payment slip and handed it to the PAXI representative at the PAXI counter, You will be furnished with a PAXI box or PAXI flyer bag.
    5. You may place the item You intend to send into the PAXI box or PAXI flyer and once You have sealed it, You may hand it in at the PAXI counter at the Original Site.
    6. PAXI will confirm Your order by sending You an sms confirmation together with a parcel reference number.
    7. You can track Your parcel by using Your parcel reference number at or by phoning the PAXI Customer Care Centre or by sms to PAXI, where after a PAXI representative will call You.
    8. PAXI will send You another sms with an OTP and collection instructions once the parcel has arrived at the Collection Site. You will be responsible for sending the OTP and collection instructions to the Recipient.
    9. The Recipient will be required to produce the OTP at the Collection Site. PAXI will only be required to verify the OTP presented by the Recipient at the Collection Site and will not be required to verify the identity of the Recipient. Should the Recipient, for any reason whatsoever, be requested to produce a form of identification, this shall be for PAXI's own internal records.
  4. Prohibited items
    1. The "Prohibited Items" are any of the following items: an item that does not have internal packaging to protect it; items which are not in a PAXI box or flyer; any item that weighs more than 10 kg's and/or is larger than 450cm x 300cm x 200cm in dimension; any dangerous goods including, but not limited to explosives, fireworks, crackers, radioactive materials, firearms and/or ammunition and/or weapons, hazardous materials / flammable materials, including alcohol aerosol cans / sprays, any items that have contained oil or petrol; perishable food items, human remains / body parts or ashes, illegal goods or goods prohibited by any statute or law, live / dead animals; and valuable cargo including but not limited to precious jewels, gems, metals and money / currency, bullion, traveller's cheques; lithium metal batteries and lithium-ion batteries; blood samples, laboratory specimens; corrosive liquids and prescription medication including Schedules 3 to 6 medication.
    2. You are not allowed to place Prohibited Items in the PAXI Parcel bags. PAXI reserves the right to, without penalty or any liability for alleged damage caused to you in doing so, retain and open a Parcel and/or hand it over to the appropriate authorities should it have a reasonable suspicion that any Parcel contains a Prohibited Item and/or illegal item.
  5. Packaging
    1. The obligation is on You to ensure that your PAXI parcel is sealed and safely packaged to avoid any damage to Your parcel. For this reason, neither PAXI nor Any Associated Company will be liable to you for any damages or loss suffered by You due to physical damage to Your parcel.
  6. Delivery of parcels
    1. Depending on the service type chosen, delivery can take between 3 to 7 Business Days (for main centres), provided the parcel is dropped off before 15h00. For delivery to outlying or rural areas (60km or more from a main centre), the service can take between 7 to 10 Business Days.
    2. PAXI will use its best endeavours to make sure that any parcel reaches the Collection Site within the Business Days set out above. However, You confirm that time is not of the essence in relation to the delivery of any parcel. The delivery times communicated by PAXI are estimates and subject to these terms and conditions. Accordingly, PAXI will not be liable for any delay in the delivery of the parcel unless it is directly caused by PAXI or any Associated Company's gross negligence or wilful default.
    3. Parcels will be held by PAXI for a period not exceeding 14 days from arrival at the Collection Site. PAXI will send You an sms notification after the parcel has arrived at the Collection Site. PAXI may in its sole discretion contact You and/or send You further reminders if the parcel remains uncollected.
    4. If any parcel has not been collected after 14 days, then PAXI may return the parcel to the Original Site and inform You hereof via sms, in which case You may be responsible for reimbursing PAXI for any costs associated with the return. Thereafter, where a parcel is not collected from the Original Site within a further 14 days, PAXI shall, at its sole discretion, be entitled to donate, sell, store or destroy the parcel at Your risk and expense. PAXI may, in its sole discretion, retain possession of a parcel until all the charges associated with it has been paid.
    5. If the Sender has not received an sms containing an OTP or the Recipient is unable to collect the parcel, PAXI must be notified thereof within 14 days from arrival at the Collection Point, whereafter PAXI will launch an investigation into its whereabouts.
  7. Safety of OTP and unauthorised use of the OTP
    1. You must keep your OTP secure and you must not give it to anyone else.
    2. If You suspect that the confidentiality of the OTP has been compromised You should immediately advise us by contacting the PAXI Customer Care Centre.
    3. If any unauthorised person obtains the OTP in any manner whatsoever, such a person will be regarded as Your agent with permission and with full authority to collect the parcel at the Collection Site on Your behalf, unless You are able to prove that the person has obtained the OTP as a result of PAXI's gross negligence or wilful misconduct.
  8. Limitation of liability
    1. You use the PAXI Services at Your own risk.
    2. Under no circumstances will PAXI or any Associated Company be liable to You for any:
      • damages or loss suffered by You due to physical damage to Your parcel unless it is directly caused by PAXI's gross negligence or wilful default;
      • indirect, special and/or consequential losses and/or damages; and
      • delay or failure to fulfil its obligations under these terms and conditions to the extent that any such delay or failure arises from causes beyond its control, including but not limited to fire, floods, acts of God, acts or regulations of any governmental or supranational authority, war, riot, terrorist activities, strikes, lockouts and industrial disputes and/or any system outages.
    3. Notwithstanding clause 8.2, where PAXI is found to be liable by a court of law or otherwise, PAXI or any Associated Company's liability for any loss or damage suffered by You, will be limited to the amount of R500.00.
    4. In the case of additional PAXI parcel cover purchased, PAXI or any Associated Company’s liability is specifically limited to the value of the parcel or R2500 / R5000 cover purchased or the value of your loss, whichever amount is less.
    5. PAXI parcel cover vouchers:
      • Any total LOSS, THEFT or damage (damages exclude damaged goods due to customer’s packaging being insufficient) of a PAXI Parcel whilst in the possession, control or custody of PAXI or any PAXI Service Point or PAXI authorised courier, is limited to the maximum value of R2500 or R5000 respectively, or the value of your loss, whichever amount is less, payable in cash to the person who has delivered a parcel to a PAXI Service Point, and who has a valid PAXI PARCEL COVER VOUCHER at the time that the PAXI Parcel was lost or stolen
      • Only ONE claim per PAXI PARCEL COVER VOUCHER is allowed.
      • Exclusion: Any damages to your PAXI Parcel whilst in the possession of PAXI is not covered. Only total Loss or Theft of the parcel whilst in the possession of PAXI, is covered.
      • Premium: R10 for up to R2500 cover or R20 for up to R5000 cover
      • Period: A PAXI PARCEL dropped within and including the 7th day from date of voucher purchase will be covered
      • PAXI parcel cover vouchers are non-refundable
      • Expiry: The PAXI PARCEL COVER VOUCHER expires:
        1. At 24:00 on the 7th day from the date of purchase (including the date of purchase); and
        2. Upon settlement of a claim
      • To activate: Whatsapp your PAXI COVER VOUCHER Number to 060 070 2492 to activate your voucher within 24 hours of voucher purchase
      • To claim: Call 086 000 7294 – you must notify us of your claim within 14 days of the loss of the parcel. You will be asked to provide your voucher number, parcel number & email address
      • If you do not submit a claim within 6 months after the loss of your parcel, your benefits will be lost. This is in terms of the PAXI embedded insurance and PAXI Parcel Cover Voucher, whichever option applies to your loss.
      • If you require a personal and/or hard copy of the PAXI Parcel Cover Voucher’s Standard T’s and C’s please phone 086 000 7294 or /WhatsApp 060 070 8492
      • Intermediary: Pepkor Trading (Pty) Ltd t/a PAXI FSP 3247 / Underwritten by Abacus Insurance Ltd
  9. Indemnity and warranty
    1. You undertake that You are the lawful owner of the parcel, alternatively that You are the duly authorised representative of the lawful owner of the parcel.
    2. You indemnify PAXI and/or any of its Associated Companies against any damage, loss and/or consequential damage that You may suffer as a result of any breach of any undertaking and/or warranty by You; and incorrect, wrong, unauthorised and/or wrongful instructions or information given by You or any other person authorised or deemed to be authorised to act on Your behalf or as a result of incorrect, unauthorised and/or wrongful delivery or collection of parcels.
    3. You warrant to us that You have the required legal capacity to enter into and be bound by these terms and conditions.
  10. Use of Your Personal Information
    1. By making use of the PAXI Services You consent:
      • to PAXI collecting, using and storing Your personal information, including cell-phone number, name, identity number and transactional information ("Personal Information") provided during the registration process or thereafter and Your transactional information in order to render the PAXI Service and to comply with legal and regulatory obligations; and
      • that educational and/or informative and/or promotional messages may be sent to You.
    2. The consent provided in terms of clause 10.1.1 above is voluntary, but if You do not provide such consent to us, we will not be able to provide You with the PAXI Services.
    3. Where You have given us further consent, You also agree to:
      • the processing of Your Personal Information by PAXI and other companies in the Pepkor group ("Pepkor Group"), any of their operators, commercial partners, agents and subcontractors (who may be outside South Africa and in countries that do not have similar data protection laws to South Africa) on the condition that they will keep Your Personal Information confidential and will only use Your Personal Information for the purposes of providing information about products and services to You and to comply with legal and regulatory obligations;
      • the collection of Your Personal Information from any other source to supplement the information which the Pepkor Group has about You;
      • the retention of Your Personal Information indefinitely, unless You object, in which case we will retain such information for as long as legally permitted;
      • the use of Your Personal Information to send You information about products, services and special offers offered by the Pepkor group and its commercial partners that may be of interest to You;
      • a credit enquiry being conducted about You with any credit bureau or credit provider and providing Your Personal Information, including the manner in which You conduct Your Account, to credit risk management services and/or crime prevention agencies.
    4. The consent provided in terms of clause 10.2 above is voluntary and You can withdraw such consent at any time by contacting the PAXI Customer Care Centre.
    5. If You choose to be excluded from direct marketing campaigns in the future from us, You must advise PAXI by contacting the call centre or You can advise us in writing or register a block on any registry which we are bound by law to recognise. We will not charge You a fee to update this request on our systems and we will give effect to changes as soon as reasonably possible.
    6. You must keep us informed of any changes in Your Personal Information provided to us during the registration process.
    7. Subject to applicable law, You may access the Personal Information we have about You by contacting the PAXI Customer Care Centre.
    8. If You are unhappy about the way Your Personal Information is being processed, You should contact the PAXI Customer Care Centre.
  11. General
    1. These terms and conditions are the only record of the contract between the parties in regard to the subject matter of these terms and conditions. Unless a court holds otherwise, no party is legally obliged to comply with any term, condition or undertaking not recorded in these terms and conditions, and these terms and conditions replace any arrangement or understanding held by the parties before these terms and conditions governed their relationship.
    2. The parties acknowledge that each provision of these terms and conditions is separate. If any provision of these terms and conditions is or becomes illegal, invalid or unenforceable for any reason, it must be treated as if it had not been included in these terms and conditions. This does not:
      • make the rest of these terms and conditions illegal, invalid or unenforceable; or
      • affect the legality, validity or enforceability of any other provision or these terms and conditions as a whole.
    3. PAXI may use the services of any subcontractor for the purpose of fulfilling our obligations under these terms and conditions in whole or in part.
    4. If You breach these terms and conditions and PAXI chooses to ignore this, or if PAXI delays enforcing any of its rights against You, PAXI will still be entitled to use its rights and remedies at a later stage in time or in any other situation where You breach the terms and conditions.
    5. The terms set out herein are subject to the jurisdiction of the laws of the Republic of South Africa.

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To view and download this Cookie Policy, please click here.

This Statement sets out how your personal information will be used by Pepkor and applies to any information, including personal and special personal information, you give to Pepkor or which Pepkor may collect from third parties. It is important that you read this Statement carefully before submitting any personal information to Pepkor.

To view and download this Privacy Policy, please click here .

External Social Media Policy

1. Introduction

Welcome to our external social media policy (also known as our social media community rules). We operate various social media communities on various social media services and are glad to have you as a community member. We encourage you to publish content and interact with us and other community members through our communities. But, engaging on our social media communities can become a negative experience if we don’t have a few rules to ensure a positive experience for everyone. Please take a moment to read this policy and keep our rules in mind whenever you publish content to or do anything else on our social media communities.

This is our official external social media policy (or social media community rules). Please familiarise yourself with them because they apply to you as a member of one of our social media communities.

2. Purpose

Please feel free to express yourself through our social media communities. We encourage you to engage with us and other community members any way that you can. But, we also need to make sure that any conversations through our social media communities stay respectful, do not cause harm, are appropriate, don’t break any laws, and are consistent with our policies. This is why we have social media community rules. The purpose of this policy is to ensure that you and our other community members have a friendly and rewarding experience interacting with us and each other through our social media communities.

The purpose of this policy to ensure that engaging with us and other community members on our social media communities is a positive experience for you and other community members.

3. Communities

This policy applies to your conduct on any of our communities on any social media service. Social media is a broad term that covers any existing or future digital tool or other kind of technology that allows one person to publish the same message to many people in a public or semi-public forum at the same time using the Internet or a similar communications network. It includes:

  • Social networking services – like Facebook;
  • Micro-blogging services – like Twitter or Tumblr;
  • Professional networking services – like Linkedin;
  • Video and photo sharing services – like YouTube, Vimeo, Instagram, or Flickr;
  • Blogs – like corporate or personal blogs;
  • Forums and discussion boards – like Reddit;
  • Wiki websites – like Wikipedia;
  • Instant messaging applications – like Whatsapp, WeChat, or iMessage when used to send group messages; and
  • Any other electronic communications – like email or SMS when used to send the same message to multiple recipients.

This policy applies to you as a member of our social media communities – like Facebook pages or groups, Twitter interactions using our @mentions and hashtags commonly associated with us, our other places online where we engage with community members.

4. Relevance

Our social media communities are spaces for you to discuss topics relevant to our business, for us to communicate with you about our goods and services, and for us to connect you to our official website. You should only publish content that is relevant. Anything contrary to our community purpose will be irrelevant, including:

  • Links to external websites not related to us or our goods and services;
  • Adverts for goods or services other than ours – like your goods or services or those of a competitor;
  • Promotional competitions other than ours – like your promotional competitions or those of a competitor;
  • Spam or anything else published more than once or in more than one place;
  • Donation requests unless we have authorised you to publish them in writing;
  • Acknowledgement requests – like asking for ‘votes’, ‘likes’, or ‘retweets’;
  • Your personal contact information because it puts your privacy at risk – like your email address or phone number; or
  • Anything else that isn’t relevant to the purpose or conversations on the social media community in question.

Our social media communities exist for certain purposes and you should not publish anything to them outside of those purposes because it will be irrelevant.

5. Network rules

It is important that you understand the rules of each social media service. This includes the written rules like their terms of service and the unwritten rules like the manners and etiquette of that social media service that its members generally subscribe to.

You must comply with the written terms of service and unwritten rules of etiquette for each social media service.

5.1. Network terms

You must comply with the terms of service of the relevant social media service. Terms of service for the most prominent social media services that we have communities on include

  • Facebook –; and
  • .

5.2. Network etiquette

A good rule of thumb is to generally behave on a social media service as you would behave in real life. This means being polite, courteous, and using common sense. Each social media service may have additional rules of etiquette that you are responsible for learning and practising as a member of that community.

6. Not our views

We’re always glad to hear from you and encourage you to engage through our social media communities, but what you and other community members publish on our social media communities do not necessarily reflect our views. In fact, the views you and other community members express are yours or theirs alone and not ours.

What you and other members publish on our social media communities are not our views.

7. Response times

We will do our best to reply to anything that you publish to our social media communities or send directly to us through social media within a reasonable time, but there may be times when we take longer to reply to you. We generally moderate our social media communities from 08h30 to 16h30 on weekdays other than public holidays. We also generally have reduced hours for replying to anything published after hours, on the weekend, or on public holidays. We may also sometimes only reply to these on the next available working day. However, we are not liable for responding within an unreasonable time or failing to respond to you at all.

We will do our best to respond to anything you publish to our social media communities timeously, but are not liable for failing to do so.

8. No endorsement

We appreciate it when you post content to our social media communities and we may acknowledge it with a ‘like’, ‘retweet’, ‘favourite’, or other way of acknowledging it depending on the particular social media service you published it on. But, the mere fact that we acknowledge something you publish does not mean that we endorse it in any way. We only endorse something if we explicitly say that we do in writing.

We do not endorse anything you publish to our social media communities merely by acknowledging it in any way.

9. Prohibited conduct

We believe in freedom of speech and we encourage you to conduct yourself as you please (within reason) on our social media communities, provided that it doesn’t amount to abuse. You’re allowed to respectfully disagree with someone, but you’re not allowed to attack them personally. You may not engage in any of the following prohibited conduct:

  • Discrimination, which means treating someone in a certain way based on prejudice – like racism, homophobia, bigotry, or other kinds of prejudice
  • Hate speech, which means attacking someone based on their attributes – like their gender, ethnicity, religion, race, disability, or sexual orientation;
  • Harassment, which means harming someone or threatening to harm them – like bullying, intimidation, or stalking; or
  • Trolling, which means a specific way of harassing someone online by intentionally sowing discord, starting arguments, or publishing objectionable content

You may speak freely on our social media communities, provided that it is not abuse – which includes any discrimination, hate speech, harassment, or trolling.

10. Prohibited content

We look forward to having your content on our social media communities and want you to feel empowered to publish anything within reason. But, you may not publish any prohibited content including:

  • Illegal content that is prohibited by law – like child pornography, pirated content, or content that otherwise infringes someone else’s copyright or other rights
  • Harmful content that could cause harm to someone – like defamatory comments, fraudulent claims, or untrue statements
  • Offensive content that could reasonably offend someone – like pornography, obscenities, or anything intended to shock someone; or
  • Impermissible content – contrary to any codes or standards that we subscribe to and make you aware of.

You may publish anything to our social media communities except for prohibited content that is illegal, harmful, offensive, or impermissible.

11. Competitions

We run promotional competitions through social media from time to time. These promotional competitions are regulated by rules that determine what entries we accept, how we randomly select winners, and how the competition is monitored by auditors or other monitoring parties. The law requires us to have these rules and to appoint an external party to oversee that the competition is conducted fairly and according to the rules. A copy of the rules is available to you on request if you are an entrant. We love to have conversations with you about our promotional competitions, but please note that certain conduct in relation to them is unacceptable and may result in recourse against you in terms of this policy. You may not engage in any of the following prohibited conduct:

  • Unjustified outcries, which means strong expressions of public disapproval or anger based on false assumptions – like “The competition was rigged!” (our competitions are run strictly in accordance with the law and any baseless claim to the contrary is defamation against us);
  • Discriminatory objections, which means negative comments about the competition or its results based on attributes of the individual entrants or winners, including their gender, ethnicity, religion, race, disability, or sexual orientation – like “I can’t believe only [insert attribute here] people won!” or “Not even a single [insert attribute here] person won!” (anyone is allowed to enter our competitions and a computer chooses the winners randomly under the supervision of an external party – no one has any control over who wins or who does not and there may be multiple winners with a single attribute and none with yours); and
  • Prohibited discussions, which means certain aspects of promotional competitions that we are not allowed to talk to you about in terms of our promotional competition rules, like the personal details of the winners.

If you don’t win a promotional competition, please don’t let yourself down by conducting yourself in any of these ways on social media. It makes you seem bitter, childish, or prejudiced. We’re sure that you’ll be a good sport and join us in congratulating the winners. There is always an opportunity to try and win again next time.

Our promotional competitions are run strictly in accordance with the law to ensure that they are fair and everyone has the same chance of winning regardless of their gender, race, or other attributes. If you dispute this, ask us for a copy of the promotional competition rules and satisfy yourself.

12. Report

Unfortunately, other community members may not abide by this policy and you may have to report them to us. You should not feel bad about reporting your fellow community members if you have a legitimate reason to think that they have breached this policy, particularly if they have done something to negatively affect you. However, you should not report anyone lightly. Any use of our reporting facility to censor discussion may itself be regarded as a breach of this policy.

Please report any legitimate breaches of this policy by other community members to us.

13. Moderation

Each social media community has features that allow us to edit or completely remove published content under certain circumstances. We value your contributions to our communities and will never use these features to edit or remove content you publish unnecessarily. But, as the moderator of our social media communities we are responsible for overseeing their content. We have complete discretion to edit or remove anything you publish on our social media communities that we think is inconsistent with this policy without notice to you. We may also impose filters on our social media communities depending on the features of the relevant social media service that prevent you and other community members from posting content containing certain keywords in the first place. We may moderate any of the following things as described above among others:

  • Anything that is not relevant to a social media community or the conversation in question;
  • Anything that results from prohibited conduct, including discrimination, hate speech, harassment, or trolling;
  • Prohibited content, including content that is illegal, harmful, offensive, or impermissible; or
  • Prohibited promotional competition related content, including unjustified outcries, discriminatory objections, or prohibited discussions

We may edit or remove anything that you publish to our social media communities that are inconsistent with this policy, including anything irrelevant and any conduct, content, or promotional competition related content that is prohibited by this policy.

14. Queries and reinstatement

If we have removed anything that you have published, you may ask us for reasons why it was removed. We will do our best to inform you of the reason for removal, but are not required to do so. We also need not tell any other community members why we have decided to remove your content. Unfortunately, there may be times when we cannot give detailed legal reasons for why we have decided to remove anything you publish. We will only reinstate your removed content if we have a compelling reason to do so.

You may ask us why we have moderated your content and to reinstate it, but we are not obliged to tell you or to reinstate it unless there are compelling reasons to do so.

15. Recourse

We are proud of the fact that you and other members of our social media communities are people of integrity. As people of integrity, we trust you to abide by this policy. However, there may come a time when you or another community member breaches this policy in a way that calls for action from our side. We have absolute discretion to take action if we deem you to have breached this policy and may take recourse against you in the form of a suspension or a ban.

We may take recourse against you for breaching this policy by suspending or banning you from any of our social media communities.

15.1. Suspension

We may suspend your right to participate in any of our social media communities if you do not comply with this policy, which means that you will not be able to access it for a period of time. Some social media services do not allow the temporary suspension of community members, in which case we may ban you instead.

15.2. Bans

We may ban you from any of our social media communities outright under extreme circumstances, which mean that you will not be able to access it for the foreseeable future.

15.3. Other accounts

We may also ban or suspend any other social media accounts that we suspect you to be operating through after we have taken recourse against you through your initial account.

15.4. Appeals

If we have suspended or banned you, you may appeal to us to reinstate your access to a social media community. We will provide you with steps to take to ask to be reinstated by email if we decide to suspend or ban you so that the process is as just and equitable as possible.

16. Third-party links

Links on our social media communities may lead you to third-party websites. Third-parties other than us control these websites. We are not responsible for the content on those sites.

We are not responsible for any content on third-party websites linked to from our social media communities.

17. Questions

We want you to understand this policy as best as you can so that you can comply with it easily. If there is any aspect of this policy that you don’t understand or if you have any questions about this policy, please contact us using the contact information on our customer services page available here:

Please contact us if you have any questions about this policy.

Privacy Policy

1. Audience

This policy applies to all visitors to our website and customers who have ordered the goods or services we provide (“you” and “your”).

2. Purpose of this policy

We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (“personal information”). Personal information includes:

  • Certain information collected automatically (see below); and
  • Optional information that you provide to us voluntarily (see below);

but excludes:

  • Information that has been made anonymous so that it does not identify a specific person;
  • Permanently de-identified information that does not relate or cannot be traced back to you specifically; and
  • Non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy.

3. Acceptance of terms

3.1. Acceptance required

You must accept all the terms of this policy when you order any of our goods or services. If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.

3.2. Legal capacity

You may not access our website or order our goods or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

3.3. Deemed acceptance

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

4. Changes

We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must stop using the website. If you continue to use the website following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

5. Collection

We collect certain information: when you make use of our services, necessary to provide the service to you; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.

5.1. Collection on order

When you order any goods or services from us, you will be asked to provide us with additional information on a voluntary basis (“goods information” or “services information”).

5.2. Optional details

You may also provide additional information to us on a voluntary basis (“optional information”). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of the website.

5.3. Cookies

We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device. These files serve a number of useful purposes for you, including:

  • Granting you access to age restricted content;
  • Tailoring our website’s functionality to you personally by letting us remember your preferences;
  • Improving how our website performs;
  • Allowing third parties to provide services to our website; and
  • Helping us deliver targeted advertising where appropriate in compliance with applicable laws

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. Many websites use cookies and you can find out more about them at .

5.4. Collection from browser

We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (“IP address”), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (“usage information”). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.

5.5. Third party cookies

Please note that some of our business partners (e.g. advertisers) use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any such cookie or widget is governed by the privacy policy of the company that created it, and not by us.

5.6. Web beacons

Our website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.

5.7. Recording calls

We may monitor and record any telephone calls that you make to us or any of our call centres, unless you specifically request us not to.

5.8. Purpose for collection

We may use any goods information, service information, and optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. We may use your usage information for the purposes described above and to:

  • Remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
  • Monitor website usage metrics such as total number of visitors and pages accessed; and
  • Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website

6. Consent to collection

We will obtain your consent to collect personal information

  • In accordance with applicable law; and
  • When you provide us with any optional information.

7. Use

We may use your information: to send you administrative messages and email updates to you regarding the website; for marketing purposes; or for targeted content in certain, specified instances.

7.1. Messages and updates

We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.

7.2. Targeted content

While you are logged into the website, we may display targeted adverts and other relevant information based on the personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.

8. Disclosure

We might disclose your information in the specific circumstances mentioned in this policy.

8.1. Sharing

We may share your personal information with:

  • Other divisions or companies within the group of companies to which we belong so as to provide joint content and services, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services and communications (they will only use this information to send you marketing communications if you have requested their goods or services);
  • An affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
  • Our goods suppliers or service providers under contract who help supply certain goods or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods suppliers or service providers only use your information in connection with the goods they supply or services they perform for us and not for their own benefit);
  • Credit bureaus to report account information, as permitted by law; and
  • Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria).

8.2. Regulators

If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.

8.3. Law enforcement

We may disclose personal information if required:

  • By a subpoena or court order;
  • To comply with any law;
  • To protect the safety of any individual or the general public; and
  • To prevent violation of our customer relationship terms.

8.4. No selling

We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

8.5. Marketing purposes

We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

8.6. Employees

We may need to disclose personal information to our employees that require the personal information to do their jobs.

8.7. Change of ownership

If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

9. Security of personal information

Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.

10. Accurate and up to date

We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

11. Retention of personal information

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

  • Retention of the record is required or authorised by law; or
  • You have consented to the retention of the record. During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.

12. Transfer of personal information outside South Africa

We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

13. Updating or removing

You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website.

14. Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.

15. Enquiries

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.

The Promotion of Access to Information Act 2000 (PAIA) was set up by the Human Rights Commission to help increase public access to information about South African companies and other institutions. With this Act, they hope to make sure that:

  • Companies share information openly
  • A culture of social justice is created and promoted
  • Human rights are respected by corporations and government

Learn more about your right to information and who can help you get it by downloading our PAIA Manual below.

Download the Pepkor PAIA Manual

Intermediary: Pepkor Trading (Pty) Ltd t/a PAXI FSP 3247 / Underwritten by Abacus Insurance Ltd